Transworld’s Two Newest Leaders Play Active Role in Client-Centric Goal

July 3, 2008 - St. Louis, MO - The Transworld leadership team recently added two new leaders - Jim Kirby, Vice President - Collections, and Barney Zeng, Vice President - Sales and Client Operations, both of whom consider delivering consistent value for clients their number one goal for Transworld.

As part of an ongoing focus, every decision made throughout Transworld is guided by the vision of delivering exceptional value for our clients.

The decision to promote Kirby and Zeng is no exception to the vision.

Jim, a veteran of the collections industry with over 22 years of experience, has been with Transworld Systems since 1986. During his tenure, Jim spent 16 years as a Branch Manager and 3 years as a Regional Vice President. With his promotion to Vice President of Collections in March, Jim is now responsible for day-to-day collections operations, overseeing 20 collection centers throughout the United States and Puerto Rico.

Barney joined Transworld Systems in 2002 as a Division Vice President and has assumed additional responsibility, also in March, as Vice President of Sales and Client Operations. Barney is responsible for all sales divisions and the client operations area with the goal of making each client experience an exceptional one.

It's evident that the way each conduct business, both company-wide and with individuals, they keep customers their number one focus.

"Customers are the most important asset we have at Transworld - They drive the
business," said Jim. "In order to retain our current customers, we much ensure we deliver great results while developing new relationships and strategies to attract new customers to the business."

Jim's philosophy is that a focus on delivering value for our clients drives all of the strategies and processes on any decision made. "Before implementation of any change, we must consider how it affects our current customer base, as well as future customers, and always ask ourselves 'Is it the right decision for the client?'"

Barney's attitude is similar voicing a client-centric tagline - "Exceptional Service from Exceptional People."

Barney said that in the past, there was little or no competition in each market. If a
customer did not like the product or service from a particular company, they may not have had any other options. Today, the market is much different. "With so many competitors for a single product or service, if you don't take care of your customers, somebody else is waiting, ready and willing to do it. Today, our competitive advantage isn't our quality of product or even price. Client expectations for quality are always high, and somebody can always cut your price. The real competitive advantage we have today is how well we service our customers - and Transworld operates by delivering exceptional service to its customers every day."

Ken Eissing, Senior Vice President and General Manager, is very pleased to have Jim and Barney join the Transworld leadership team. "Jim and Barney each have a passion for Transworld and that has driven their success up to this point," said Ken. "With Jim's knowledge of the collections industry and Barney's main focus on client experience, I am completely confident that they are strong assets to our leadership team whose efforts will continue our growth and lead Transworld to new levels of service and success for our clients."

Transworld is the Cost Effective Solution ~American Mint

"As a national direct marketer, we faced some very unique challenges in the area of collections. Transworld not only helped us meet these challenges, but helped us exceed our goals in a very cost-effective manner."

American Mint
Tom Miglino, Vice President

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